SKYHIGH INDIA TERMS & Conditions

1. General Terms & Conditions

These terms and conditions govern all skydiving activities offered by Skyhigh India, including but not limited to tandem skydives, static line jumps, solo jumps, Accelerated Freefall (AFF) courses, and licensed skydiver jump tickets. By booking, participating in, or attending any Skyhigh India activity, you agree to be bound by these terms.

1.1 Medical Requirements

1. All participants must present a valid General Medical Fitness Certificate on the day of their jump. No participant will be permitted to jump without this document.

2. Participants with a known or diagnosed major medical condition must additionally submit a Special Medical Fitness Certificate prior to booking. A sample medical certificate is available on our website.

3. Any pre-existing medical condition or disability must be disclosed to Skyhigh India at the time of booking. This allows our team to make any necessary operational or safety preparations, if required.

4. Skyhigh India reserves the right to refuse participation to any person whose fitness or health may pose a risk to themselves or others, as determined at the sole discretion of our trained instructors.

1.2 Age Requirements

5. The minimum age to participate in any skydiving activity is 18 years, as mandated by USPA regulations. Participants must be 18 or older on the day of the jump.

6. Participants aged 16 and 17 years may participate only with prior written parental or legal guardian consent. The parent or guardian must also co-sign the Medical Fitness Certificate as a witness and be physically present on the day of the activity to complete and sign additional required paperwork.

1.3 Weight Policy

7. The standard weight limit for tandem skydiving is 90 kg. Participants exceeding this limit may be accepted solely at the discretion of the assigned USPA Tandem Instructor.

8. Any participant who weighs above 90 kg must submit a full-length photograph prior to booking confirmation. A surcharge of ₹350 per kg above 90 kg will apply and must be paid before the jump.

9. All participants will be weighed on the day of the jump. Skyhigh India reserves the right to decline participation if the participant’s weight or physical condition is deemed unsuitable by the instructor.

1.4 Conduct & Safety

10. Participants must wear comfortable, well-fitting clothing (track pants or loose jeans) and closed-toe sports shoes on the day of the activity.

11. All participants must arrive at the Skyhigh India drop zone at least 45 minutes before their allocated jump time to complete ground training and administrative formalities. Failure to arrive on time may result in cancellation of the jump without refund.

12. No alcohol, recreational drugs, or intoxicating substances may be consumed before or during the activity. Participants who appear to be under the influence of any such substance will be refused participation without refund.

13. Smoking is not permitted during the activity or within designated restricted areas of the drop zone.

14. Littering is strictly prohibited at the drop zone and throughout the activity.

15. Skyhigh India reserves the right to remove any participant or visitor from the premises who is found to be misbehaving, acting unsafely, or conducting themselves in a manner deemed unsuitable by staff.

16. All participants must comply with the rules and regulations of the drop zone (DZ) and the relevant airfield at all times.

1.5 Administrative & Operational

17. All administrative formalities, including the signing of the mandatory waiver and submission of medical certificates, must be completed prior to the jump.

18. Skyhigh India reserves the right to change the order of tandem skydives on the day of the event without prior notice.

19. Prices are subject to change without prior notice. The price confirmed at the time of booking will be honoured.

20. No refund or repeat attempt will be issued if a participant refuses to jump after boarding the aircraft.

1.6 Weather & Force Majeure

21. Skydiving is a weather-dependent activity. Skyhigh India reserves the right to postpone, reschedule, or cancel any jump due to adverse weather conditions, technical issues, regulatory requirements, or any other circumstance beyond our reasonable control.

22. If your jump is affected by weather or any force majeure event, you will be offered a free reschedule to an alternative date. Refunds will not be issued on this basis.

23. We recommend that participants keep the entire allocated day free, as jump times may shift due to operational or weather-related factors.

24. Skyhigh India shall not be liable for any indirect, incidental, or consequential losses arising from cancellations or operational changes, including but not limited to travel, accommodation, or visa costs.

1.7 Media & Privacy

25. Photos and videos captured during your skydiving experience may be used by Skyhigh India for marketing, promotional, and training purposes.

26. If you do not wish your media to be used for promotional purposes, you must inform us in writing prior to your jump. Once this is confirmed, your media will be restricted to personal delivery and internal training use only.

27. Participants are responsible for the safety and security of all personal belongings. Skyhigh India accepts no liability for any loss, theft, or damage to personal property.

1.8 Insurance

Participants are strongly advised to arrange appropriate personal accident or travel insurance prior to participating in any skydiving activity. Skyhigh India does not provide personal insurance coverage to participants. Any medical, hospitalisation, or related costs arising from the activity are the sole responsibility of the participant.

1.9 Liability & Indemnity

Skydiving is an inherently dangerous activity. By signing the mandatory waiver form and participating in any Skyhigh India activity, participants acknowledge the risks involved and agree to indemnify, release, and hold harmless Skyhigh India, its instructors, staff, affiliates, and agents from any claims, damages, losses, or liabilities arising from participation, except in cases of gross negligence or wilful misconduct on the part of Skyhigh India.

The waiver form must be signed before participating. No jump will be permitted without a completed and signed waiver.

2. Payment Policy

A non-refundable booking deposit of ₹5,000 is required to confirm your booking. The remaining balance is due prior to the jump on the day of the activity.

  • Payment can be made via the methods available on our booking platform (powered by Burble Software).
  • Prices confirmed at the time of booking will be honoured regardless of subsequent price changes.
  • Deposits are non-refundable and non-transferable, except where a full refund is explicitly stated in the Cancellation & Refund Policy below.

3. Cancellation & Refund Policy

3.1 Tandem Jump

Time Before Jump Date Cancellation / Refund Booking Amount Forfeited Reschedule Fee
30+ days Full refund of booking deposit None 1 free reschedule
15–30 days 50% of booking deposit forfeited ₹2,500 + GST ₹2,500 + GST
8–14 days No refund Full deposit ₹3,500 + GST
0–7 days No refund Full deposit Not permitted

3.2 Group Bookings (Corporate Offsites & Team Packages)

Time Before Jump Date Cancellation / Refund Booking Amount Forfeited Reschedule Fee
30+ days Full refund of booking deposit None 1 free reschedule
15–30 days 50% of booking deposit forfeited ₹5,000 + GST ₹5,000 + GST
8–14 days No refund Full deposit ₹10,000 + GST
0–7 days No refund Full deposit Not permitted
  • Group bookings are confirmed only upon receipt of the advance booking deposit.
  • Final participant numbers must be communicated to Skyhigh India at least 7 days before the event date.
  • Any custom or branded arrangements (including media production, catering, travel, or accommodation) that have been confirmed are non-refundable.
  • Weather-related reschedules will be accommodated subject to operational slot availability.

3.3 Milestone & Private Event Bookings

Time Before Jump Date Cancellation / Refund Booking Amount Forfeited Reschedule Fee
30+ days 50% of total amount charged 50% of total 1 free reschedule
15–30 days 25% of total amount charged 25% of total ₹5,000 + GST
8–14 days No refund Full amount ₹10,000 + GST
0–7 days No refund Full amount Not permitted
  • Gift vouchers are non-refundable but may be transferred to another individual within their validity period.
  • Personalised video messages and all custom arrangements are non-refundable once confirmed.

3.4 Licensed Skydivers

  • Jump tickets are valid for 12 months from the date of purchase.
  • Jump tickets may be purchased at the Manifest Desk of the relevant drop zone.
  • Packing services require a separate packing ticket, available at the Manifest Desk.
  • Unused jump tickets are eligible for a full refund, processed through the original payment method at the office of original purchase.
  • Jump ticket packages are non-transferable between individuals.

3.5 AFF (Accelerated Freefall) Students

  • AFF course payments are valid for 12 months from the date of purchase.
  • Where a student is unable to complete the full AFF course, charges will apply only for modules already commenced or completed.
  • Outside Video Package charges are non-refundable once the Category A jump ticket has been used.
  • Any eligible refund will be processed through the original payment method.

4. Privacy Policy

Skyhigh India is committed to protecting the privacy and security of all personal information collected from participants, customers, and website users. This policy outlines how we collect, use, store, and share your information.

4.1 Information We Collect

  • Full name, phone number, email address, and postal address
  • Date of birth and emergency contact details
  • Medical and fitness information required for participation
  • Payment and booking transaction details
  • Photos and videos captured during your skydiving experience
  • Website usage data collected through cookies and analytics tools

4.2 How We Use Your Information

  • Processing bookings, payments, and confirmations
  • Meeting safety, operational, and aviation regulatory requirements
  • Communicating booking updates, reminders, and support
  • Sending promotional offers and activity updates (you may opt out at any time)
  • Improving our services, website, and customer experience
  • Compliance with applicable laws and aviation authority requirements

4.3 Booking & Payment Platform

Skyhigh India uses Burble Software as its booking management platform. All payments are processed securely through authorised payment gateways. Skyhigh India does not store card or banking details on its own systems.

4.4 Sharing of Information

We may share your information with the following parties, only to the extent necessary:

  • Booking and payment service providers
  • Government or aviation authorities where legally required
  • Operational and technical partners supporting our services

We do not sell, rent, or trade your personal information to any third party for commercial purposes.

4.5 Photos & Videos

Media captured during your skydive may be used for customer delivery, internal training, and marketing or promotional purposes. If you do not wish your image or video to be used for promotional purposes, please notify us in writing before your jump. This request will be noted and honoured.

4.6 Data Retention

Personal data, including medical information, is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. Once no longer required, data will be securely deleted or anonymised.

4.7 Cookies

Our website may use cookies to enhance user experience and website performance. You may disable cookies through your browser settings at any time, though certain features of the website may be affected as a result.

4.8 Data Security

We apply reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure. However, no data transmission over the internet can be guaranteed to be completely secure.

4.9 Your Rights

You have the right to:

  • Access and review the personal information we hold about you
  • Request correction of any inaccurate or incomplete data
  • Withdraw consent for marketing communications at any time
  • Request deletion of your personal data, subject to any legal obligations that require us to retain it

To exercise any of the above rights, please contact us directly via our website or registered office.

4.10 Updates to This Policy

Skyhigh India may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The most current version will always be available on our website.

5. Governing Law & Dispute Resolution

These Terms & Conditions, the Cancellation & Refund Policy, and the Privacy Policy are governed by and construed in accordance with the laws of India. Any dispute arising from or in connection with these terms shall first be attempted to be resolved amicably between the parties. If resolution is not achieved within 30 days, the dispute shall be subject to the exclusive jurisdiction of the courts of Delhi, India.

6. Amendments

Skyhigh India reserves the right to amend, update, or modify these terms at any time. Changes will be effective from the date of publication on our website. Participants are encouraged to review the latest version of this document before each booking.

Skydiving is one of the most extreme adventure sports in the world. Before your tandem/static line/solo skydive, you will be required to sign a mandatory waiver form. 

  1. If you suffer from any major medical conditions, you will be required to submit a special medical fitness certificate, in addition to the general medical fitness certificate. Please remember to bring the general medical fitness certificate with you on the day of your jump. You will not be allowed to jump without one! Please refere to sample medical certificate.  If you have any pre-existing medical condition or disability please let us know well in advance so that we can ensure the team is fully briefed to meet any special needs.
  2. The general weight limitation for tandem skydiving is 90 Kgs. However any customer weighing over 90 kgs is only accepted at the discretion of our USPA Tandem Instructor upon sharing a full length photograph prior to booking of the jump. Rs 300 per Kg will be chargeable for the weight exceeding over the general limit of 90 Kgs. It is mandatory to weigh all jumpers on the day of the jump.
  3. The USPA regulations state that the minimum age to participate in Skydiving is 18 years. You must be at least 18-years-old on the day of the jump.
  4. For anyone aged between 16 to 18 years, a parental consent form is mandatory. In addition to that, the parent/guardian also has to sign as a witness to the medical fitness certificate. A parent or legal guardian will also need to be present on the day of your skydive to sign additional paperwork.
  5. For your safety and comfort, please ensure you wear comfortable clothing ( track lower or loose jeans ) and sports shoes.
  6. Please ensure you arrive at the Skyhigh India drop zone at your 30 minutes prior to your allocated time to complete the ground training and administrative formalities. Undue delay may result in cancellation of the jump.
  7. Skyhigh India reserves the right to change the order of the tandem skydives on the day without prior notice.
  8. Skyhigh India reserves the right to ask anyone misbehaving or behaving unsuitably to leave the premises.
  9. All administrative formalities are compulsory and must be completed prior to the jump.
  10. Tandem skydiving is a weather dependent activity and Skyhigh India reserves the right to change or reschedule jumps due to bad weather or any unforeseen factors beyond control. In the event that your jump day is affected by weather conditions, you will be able to reschedule your booking to an alternative date at no extra charge. We do not issue refunds. While we aim to stick to the time of your scheduled jump, we request you to keep the entire day free for unforeseen circumstances.
  11. Deposits are non-refundable and non transferable.
  12. Prices are subject to change without notice.
  13. No refund or repeat attempt will be issued if a customer refuses to jump post take-off.
  14. The rules and regulations of the drop zone (DZ) and the airfield must be adhered to at all times.
  15. Skyhigh India reserves the right to use videos and photos of your jump for marketing and communication purposes.
  16. No littering is allowed during the activity.
  17. No drinking or smoking is allowed during the activity.
  18. All participants are responsible for any loss or damage of personal belongings.
  19. If social distancing is in force, everyone entering the premises must wear a mask and shall be subjected to thermal screening prior to entering.
  20. In case your area is under lockdown or is a containment zone and you are not able to travel to the dropzone due to travel restrictions, please do let us know at least 48 hours prior to your jump and we shall reschedule your jump to a convenient date.
  21. Payment Policy:  Book anytime: Pay only the booking amount. Remaining amount to be paid prior to the jump.
  22. Raw footage video will be available at the drop zone for INR 2000/video (over and above) payable directly at the drop zone.

CANCELLATION AND REFUND POLICY

No. Days Prior to Jump Reschedule Fee Cancellation Fee
30 or more One-time-free Booking Amount
14 to 30 days INR 2500+ GST 50% of Total Jump Cost
7 to 14 days INR 3500+ GST 75% of Total Jump Cost
0 to 7 days INR 5000+ GST 100% of Total Jump Cost

Cost  applicable per jumper per jump.
** Refunds may take 3-5 working days to reflect depending upon your bank and will be subjected to a 2% banking charge on total jump cost.
***No refund will be processed in case of cancellation 7 days or less prior to the jump date or in case of no show on the day of the jump.

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Skyhigh India is a foreign affiliate of the United States Parachute Association (USPA). We are commercial skydiving drop zone located two hours away from Delhi

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